Service terms for Kennesaw Water Damage Pros: estimates, scheduling, payment, and what to expect when you hire us for water damage restoration.
We are a local restoration company serving Kennesaw and the surrounding Cobb, Paulding, and Cherokee county areas. When you call (770) 555-0100 or submit our contact form, we will respond as quickly as we can and give you an honest arrival estimate.
We do not guarantee a specific arrival time for emergency calls. Storm events, road conditions, and call volume affect how fast we can reach you. What we do promise is straight communication: if we are delayed, we will tell you, and we will triage active water intrusion and sewage backups ahead of less urgent work.
We perform water damage restoration, mold remediation, fire damage restoration, and sewage cleanup as described on our services pages. Work begins after you approve the scope and pricing. If we discover conditions outside the agreed scope, such as structural damage, electrical hazards, or contamination beyond what was visible, we will stop, explain what we found, and agree on next steps with you before continuing.
We are not plumbers, electricians, roofers, or general contractors beyond the restoration work described here. When a job needs a licensed trade we do not cover, we will tell you plainly and refer you to one.
Payment terms are agreed before work begins. We accept the payment methods we discuss with you at the time of service. If you are filing an insurance claim, we will document our work with photos and moisture readings to support your claim, but the payment agreement is between you and us, not your insurer.
Before our crew arrives: shut off the water source if it is safe to do so, move valuables and electronics away from the affected area, and keep people and pets out of standing water that may be contaminated or electrically charged. Do not tear out building materials before we document them, especially in insurance claims.
We stand behind our workmanship. If something we did fails because of how we did it, we will make it right. We are not liable for pre-existing conditions, damage caused by delays outside our control, or problems arising from work performed by other contractors before or after us.
We may update these terms, and the version on this page is the current one. Continued use of this site after changes means you accept the updated terms.
Kennesaw Water Damage Pros, serving Kennesaw, GA and surrounding areas. Call (770) 555-0100.